Privacy policy

Privacy Policy

Last updated: January 10, 2025

Casa Valeria operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). Casa Valeria uses Shopify's technology to deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or engage in another transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

"Personal information" means any information that identifies you or can reasonably be linked to you or another individual. It does not include anonymous or properly anonymised information.

Depending on how you interact with our Services, your location, and applicable law, we may collect or process the following categories of personal information:

  • Contact information: name, address, billing address, shipping address, telephone number, and email address.

  • Financial information: payment card details, financial account information, payment method, payment confirmations, and transaction details.

  • Account information: username, password, security questions, preferences, and account settings.

  • Transaction information: products viewed, added to your cart, purchased, returned, exchanged, or cancelled.

  • Communications: information you provide when contacting our customer support team.

  • Device information: browser type, network information, IP address, and unique device identifiers.

  • Usage information: information about how you interact with our Services.

Sources of Personal Information

We may collect personal information:

  • Directly from you.

  • Automatically through cookies and similar technologies.

  • From service providers.

  • From business partners or other third parties.

How We Use Your Personal Information

We use your personal information to:

  • Provide our Services: process orders, payments, shipping, returns, exchanges, and manage your account.

  • Personalise your experience: improve your shopping experience and recommend relevant products.

  • Marketing: send promotional communications and personalised advertising.

  • Security: prevent fraud and protect our platform.

  • Customer support: respond to your enquiries and provide assistance.

  • Legal compliance: comply with applicable laws, regulations, and legal processes.

How We Share Personal Information

We may share your personal information:

  • With Shopify and our service providers.

  • With marketing and business partners.

  • When you authorise us to do so.

  • With affiliated companies.

  • As part of legal proceedings or business transactions.

Shopify Relationship

Our Services are hosted by Shopify, which processes information to help provide and improve your shopping experience. Your personal information may be transferred to countries outside your own. Shopify may also use certain information to improve its own services.

For more information, please visit:

https://privacy.shopify.com/en

Third-Party Websites

We are not responsible for the privacy or security practices of third-party websites linked to or accessible through our Services.

Children's Data

We do not knowingly collect personal information from children. If we become aware that such information has been collected, you may request that it be deleted.

Security and Data Retention

While we implement appropriate security measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfil legal, regulatory, and operational purposes.

Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal information.

  • Request the deletion of your personal information.

  • Correct inaccurate or incomplete information.

  • Request data portability.

  • Manage your marketing and communication preferences.

You may also have the right to:

  • Object to the processing of your personal information.

  • Withdraw your consent where processing is based on consent.

Complaints

You may submit a complaint by contacting us directly or by lodging a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to countries outside your country of residence using appropriate legal safeguards where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this website.

Contact Information

Email: info@houseofvaleria.com